Incidents reported on status page for SEON. Fraud Fighters https://status.seon.io/ https://d1lppblt9t2x15.cloudfront.net/logos/a3b002e8cb14f8231488b6e396ac79b1.png https://status.seon.io/ en https://status.seon.io/incident/606775 Mon, 23 Jun 2025 19:15:00 -0000 https://status.seon.io/incident/606775#86c0ccaa739574ea1c6033bcb890f87c575007b0eb3bc12e845b29397f5c3bdb The issue with the cdn.seondf.com domain has been resolved and service has been returned to normal. No further action is required on your behalf even if you have already migrated. All following domains are operating normally. - cdn.seondf.com - cdn.seonintelligence.com - cdn.deviceinf.com - cdn.dfsdk.com If you continue to have issues with this, please reach out to SEON support for help. https://status.seon.io/incident/606775 Sat, 21 Jun 2025 09:50:00 -0000 https://status.seon.io/incident/606775#fac195054d35ebdfed8f6dad43d46b73a8fd10a2cb5064773a8a0aaa39df69de Immediate Action Required: Switch CDN Domains Due to Registrar Issue A registrar mishap has affected the cdn.seondf.com domain, putting your Javascript SDK access at risk. This is an isolated third-party issue that does not impact any SEON-maintained services or infrastructure. Switch to this verified domain immediately: cdn.dfsdk.com Critical timing: Registrar resolution timelines are unpredictable and outside our control. Making this change now prevents any potential service interruption while we work through their correction process. The bottom line: This simple domain swap takes minutes to implement but protects your integration from extended downtime that could result from registrar delays. Our core services remain fully operational and performant. This proactive switch ensures your applications continue running seamlessly regardless of how long the registrar takes to resolve their error. Take action today to maintain uninterrupted service. Our team is standing by to support your transition. https://status.seon.io/incident/557710 Tue, 06 May 2025 21:03:00 -0000 https://status.seon.io/incident/557710#82cba6e191c87377d390b715b20933c19ff2a94c47400eaa5fdb2c823bcc736b SEON API’s in the EU region experienced an outage with the Fraud API for 5 minutes between 21:03 to 21:08 UTC on Tuesday May 6th 2025. During this time customers API transactions encountered transaction failures. All SEON APIs are now fully operational, and 24/7 SRE team is closely monitoring to avoid any further occurrences. The root cause of the incident is currently under investigation. We thank you for your patience and apologize for the inconvenience caused. https://status.seon.io/incident/511536 Fri, 28 Feb 2025 01:17:34 -0000 https://status.seon.io/incident/511536#d60d767107bb0001b13f59c191c6a2886b1e9d3fed3f1643245abe9fb01a6a80 Please note that on February 27, we’ll be doing planned maintenance on the database stack for SEON services. This important step will help us upgrade our databases for better performance and security for our customers. Maintenance schedule: - US Region: February 27, 8:00 - 11:00 UTC - EU Region: February 27, 22:00 - February 28, 01:00 UTC While SEON will ensure to keep service disruptions to a minimum, the following side effects are expected for short time intervals within the maintenance windows: - 5XX HTTP errors responses from the Fraud API that could last from 30 seconds to 5 minutes - Short outages on the Admin Panel that could last from 30 seconds to 5 minutes - Incomplete responses for the Fraud History and Geo lookup features - Delayed alert creation and notifications on the Admin Panel All services will resume normal operation after the maintenance window, with no changes required to your current integrations. To minimize disruption, please make sure your systems can manage short downtimes of the SEON APIs. We appreciate your patience and understanding and apologize for any inconvenience as we work to improve our services. https://status.seon.io/incident/511536 Fri, 28 Feb 2025 01:17:34 -0000 https://status.seon.io/incident/511536#d60d767107bb0001b13f59c191c6a2886b1e9d3fed3f1643245abe9fb01a6a80 Please note that on February 27, we’ll be doing planned maintenance on the database stack for SEON services. This important step will help us upgrade our databases for better performance and security for our customers. Maintenance schedule: - US Region: February 27, 8:00 - 11:00 UTC - EU Region: February 27, 22:00 - February 28, 01:00 UTC While SEON will ensure to keep service disruptions to a minimum, the following side effects are expected for short time intervals within the maintenance windows: - 5XX HTTP errors responses from the Fraud API that could last from 30 seconds to 5 minutes - Short outages on the Admin Panel that could last from 30 seconds to 5 minutes - Incomplete responses for the Fraud History and Geo lookup features - Delayed alert creation and notifications on the Admin Panel All services will resume normal operation after the maintenance window, with no changes required to your current integrations. To minimize disruption, please make sure your systems can manage short downtimes of the SEON APIs. We appreciate your patience and understanding and apologize for any inconvenience as we work to improve our services. https://status.seon.io/incident/511536 Fri, 28 Feb 2025 01:00:00 +0000 https://status.seon.io/incident/511536#9c37bff24c7ef73c2eb763555a56482f9f3c14703f54be2ebe0ca6be53fcdcc3 Maintenance completed https://status.seon.io/incident/511536 Fri, 28 Feb 2025 01:00:00 +0000 https://status.seon.io/incident/511536#9c37bff24c7ef73c2eb763555a56482f9f3c14703f54be2ebe0ca6be53fcdcc3 Maintenance completed https://status.seon.io/incident/511536 Thu, 27 Feb 2025 22:00:00 -0000 https://status.seon.io/incident/511536#d60d767107bb0001b13f59c191c6a2886b1e9d3fed3f1643245abe9fb01a6a80 Please note that on February 27, we’ll be doing planned maintenance on the database stack for SEON services. This important step will help us upgrade our databases for better performance and security for our customers. Maintenance schedule: - US Region: February 27, 8:00 - 11:00 UTC - EU Region: February 27, 22:00 - February 28, 01:00 UTC While SEON will ensure to keep service disruptions to a minimum, the following side effects are expected for short time intervals within the maintenance windows: - 5XX HTTP errors responses from the Fraud API that could last from 30 seconds to 5 minutes - Short outages on the Admin Panel that could last from 30 seconds to 5 minutes - Incomplete responses for the Fraud History and Geo lookup features - Delayed alert creation and notifications on the Admin Panel All services will resume normal operation after the maintenance window, with no changes required to your current integrations. To minimize disruption, please make sure your systems can manage short downtimes of the SEON APIs. We appreciate your patience and understanding and apologize for any inconvenience as we work to improve our services. https://status.seon.io/incident/511536 Thu, 27 Feb 2025 22:00:00 -0000 https://status.seon.io/incident/511536#d60d767107bb0001b13f59c191c6a2886b1e9d3fed3f1643245abe9fb01a6a80 Please note that on February 27, we’ll be doing planned maintenance on the database stack for SEON services. This important step will help us upgrade our databases for better performance and security for our customers. Maintenance schedule: - US Region: February 27, 8:00 - 11:00 UTC - EU Region: February 27, 22:00 - February 28, 01:00 UTC While SEON will ensure to keep service disruptions to a minimum, the following side effects are expected for short time intervals within the maintenance windows: - 5XX HTTP errors responses from the Fraud API that could last from 30 seconds to 5 minutes - Short outages on the Admin Panel that could last from 30 seconds to 5 minutes - Incomplete responses for the Fraud History and Geo lookup features - Delayed alert creation and notifications on the Admin Panel All services will resume normal operation after the maintenance window, with no changes required to your current integrations. To minimize disruption, please make sure your systems can manage short downtimes of the SEON APIs. We appreciate your patience and understanding and apologize for any inconvenience as we work to improve our services. https://status.seon.io/incident/511531 Thu, 27 Feb 2025 10:30:47 -0000 https://status.seon.io/incident/511531#3839eb70742ed1de051d559dd21196f94d760effcec5bdb20bb1a56578d74b3e Please note that on February 27, we’ll be doing planned maintenance on the database stack for SEON services. This important step will help us upgrade our databases for better performance and security for our customers. Maintenance schedule: - US Region: February 27, 8:00 - 11:00 UTC - EU Region: February 27, 22:00 - February 28, 01:00 UTC While SEON will ensure to keep service disruptions to a minimum, the following side effects are expected for short time intervals within the maintenance windows: - 5XX HTTP errors responses from the Fraud API that could last from 30 seconds to 5 minutes - Short outages on the Admin Panel that could last from 30 seconds to 5 minutes - Incomplete responses for the Fraud History and Geo lookup features - Delayed alert creation and notifications on the Admin Panel All services will resume normal operation after the maintenance window, with no changes required to your current integrations. To minimize disruption, please make sure your systems can manage short downtimes of the SEON APIs. We appreciate your patience and understanding and apologize for any inconvenience as we work to improve our services. https://status.seon.io/incident/511531 Thu, 27 Feb 2025 10:30:47 -0000 https://status.seon.io/incident/511531#3839eb70742ed1de051d559dd21196f94d760effcec5bdb20bb1a56578d74b3e Please note that on February 27, we’ll be doing planned maintenance on the database stack for SEON services. This important step will help us upgrade our databases for better performance and security for our customers. Maintenance schedule: - US Region: February 27, 8:00 - 11:00 UTC - EU Region: February 27, 22:00 - February 28, 01:00 UTC While SEON will ensure to keep service disruptions to a minimum, the following side effects are expected for short time intervals within the maintenance windows: - 5XX HTTP errors responses from the Fraud API that could last from 30 seconds to 5 minutes - Short outages on the Admin Panel that could last from 30 seconds to 5 minutes - Incomplete responses for the Fraud History and Geo lookup features - Delayed alert creation and notifications on the Admin Panel All services will resume normal operation after the maintenance window, with no changes required to your current integrations. To minimize disruption, please make sure your systems can manage short downtimes of the SEON APIs. We appreciate your patience and understanding and apologize for any inconvenience as we work to improve our services. https://status.seon.io/incident/511531 Thu, 27 Feb 2025 10:00:00 +0000 https://status.seon.io/incident/511531#2dc6937cbc2117202c83d1e98c7b622262af37c5b56fface40862f5d7e0685cb Maintenance completed https://status.seon.io/incident/511531 Thu, 27 Feb 2025 10:00:00 +0000 https://status.seon.io/incident/511531#2dc6937cbc2117202c83d1e98c7b622262af37c5b56fface40862f5d7e0685cb Maintenance completed https://status.seon.io/incident/511531 Thu, 27 Feb 2025 08:00:00 -0000 https://status.seon.io/incident/511531#3839eb70742ed1de051d559dd21196f94d760effcec5bdb20bb1a56578d74b3e Please note that on February 27, we’ll be doing planned maintenance on the database stack for SEON services. This important step will help us upgrade our databases for better performance and security for our customers. Maintenance schedule: - US Region: February 27, 8:00 - 11:00 UTC - EU Region: February 27, 22:00 - February 28, 01:00 UTC While SEON will ensure to keep service disruptions to a minimum, the following side effects are expected for short time intervals within the maintenance windows: - 5XX HTTP errors responses from the Fraud API that could last from 30 seconds to 5 minutes - Short outages on the Admin Panel that could last from 30 seconds to 5 minutes - Incomplete responses for the Fraud History and Geo lookup features - Delayed alert creation and notifications on the Admin Panel All services will resume normal operation after the maintenance window, with no changes required to your current integrations. To minimize disruption, please make sure your systems can manage short downtimes of the SEON APIs. We appreciate your patience and understanding and apologize for any inconvenience as we work to improve our services. https://status.seon.io/incident/511531 Thu, 27 Feb 2025 08:00:00 -0000 https://status.seon.io/incident/511531#3839eb70742ed1de051d559dd21196f94d760effcec5bdb20bb1a56578d74b3e Please note that on February 27, we’ll be doing planned maintenance on the database stack for SEON services. This important step will help us upgrade our databases for better performance and security for our customers. Maintenance schedule: - US Region: February 27, 8:00 - 11:00 UTC - EU Region: February 27, 22:00 - February 28, 01:00 UTC While SEON will ensure to keep service disruptions to a minimum, the following side effects are expected for short time intervals within the maintenance windows: - 5XX HTTP errors responses from the Fraud API that could last from 30 seconds to 5 minutes - Short outages on the Admin Panel that could last from 30 seconds to 5 minutes - Incomplete responses for the Fraud History and Geo lookup features - Delayed alert creation and notifications on the Admin Panel All services will resume normal operation after the maintenance window, with no changes required to your current integrations. To minimize disruption, please make sure your systems can manage short downtimes of the SEON APIs. We appreciate your patience and understanding and apologize for any inconvenience as we work to improve our services. https://status.seon.io/incident/372591 Thu, 16 May 2024 11:02:00 -0000 https://status.seon.io/incident/372591#bfd0af0159ba23930d42d88662d2a309d3cdc212fe540aed0ad791d8b4c60609 SEON APIs in the EU region experienced a performance degradation from 2024-05-16 10:28 UTC until 11:02 UTC. The system was generally available during this period but some customers experienced elevated response times and intermittent 5xx responses due to gateway timeouts. https://status.seon.io/incident/372591 Thu, 16 May 2024 10:28:00 -0000 https://status.seon.io/incident/372591#2b0ea709dcc2b67e936e596644ed4762c0000faa4b9164d33b5dbda5d250c909 SEON APIs in the EU region experience performance degradation. Our team is working on the resolution. https://status.seon.io/incident/368406 Mon, 13 May 2024 00:44:00 -0000 https://status.seon.io/incident/368406#a58ed520be2b0da67d36f0519dc6faf8aa4169557c031c74c43324614258f2c4 SEON APIs in the EU region experienced a performance degradation from 2024-05-13 00:13 UTC until 00:44 UTC. The system was generally available during this period but some customers experienced elevated response times and intermittent 5xx responses due to gateway timeouts. https://status.seon.io/incident/368406 Mon, 13 May 2024 00:13:00 -0000 https://status.seon.io/incident/368406#d1223f8b8e67edc4118f39411bc6fb29061de2d5c3ebd7f3eb373188d4f12223 SEON APIs in the EU region experience performance degradation. Our team is working on the resolution. https://status.seon.io/incident/367054 Wed, 08 May 2024 09:33:00 -0000 https://status.seon.io/incident/367054#a254cf47d433e41e2398ddb119b2ae80a046085f415a5a0d8ae25427a1a188c4 SEON APIs in the EU region experienced a performance degradation from 2024-05-08 09:25 UTC until 09:33 UTC. The system was generally available during this period but some customers experienced elevated response times and intermittent 5xx responses due to gateway timeouts. https://status.seon.io/incident/367054 Wed, 08 May 2024 09:25:00 -0000 https://status.seon.io/incident/367054#ad617e95dd1db92928260a6969ab8bea5f478b81ad5010529b4fa4029d8972fc SEON APIs in the EU region experience performance degradation. Our team is working on the resolution. https://status.seon.io/incident/322594 Wed, 21 Feb 2024 01:00:00 +0000 https://status.seon.io/incident/322594#fd33b0a4e0699b680e69058e534fc3508afa8e6fb021607b9d71ad830c2f518e Maintenance completed https://status.seon.io/incident/322594 Wed, 21 Feb 2024 01:00:00 +0000 https://status.seon.io/incident/322594#fd33b0a4e0699b680e69058e534fc3508afa8e6fb021607b9d71ad830c2f518e Maintenance completed https://status.seon.io/incident/322594 Wed, 21 Feb 2024 00:38:11 -0000 https://status.seon.io/incident/322594#0a00a8c5e47cd1bd0f44a81100661991b2b30ad2710d8055f49759767a853d78 Please note that on February 20, we'll be doing planned maintenance on the SEON services. This important step will help us upgrade our databases for better performance and security for our customers. Maintenance schedule: - US Region: February 20, 08:00 - 10:00 UTC - EU Region: February 20, 22:00 - February 21, 01:00 UTC During this period, you might face short disruptions in the SEON APIs and Admin Panel. These intermittent outages could last from 30 seconds to 2 minutes. API requests during these outages will result in 5XX HTTP error response codes. All services will resume normal operation after the maintenance window, with no changes required to your current integrations. To minimize disruption, please make sure your systems can manage short downtimes of the SEON APIs. We appreciate your patience and understanding and apologize for any inconvenience as we work to improve our services. https://status.seon.io/incident/322594 Wed, 21 Feb 2024 00:38:11 -0000 https://status.seon.io/incident/322594#0a00a8c5e47cd1bd0f44a81100661991b2b30ad2710d8055f49759767a853d78 Please note that on February 20, we'll be doing planned maintenance on the SEON services. This important step will help us upgrade our databases for better performance and security for our customers. Maintenance schedule: - US Region: February 20, 08:00 - 10:00 UTC - EU Region: February 20, 22:00 - February 21, 01:00 UTC During this period, you might face short disruptions in the SEON APIs and Admin Panel. These intermittent outages could last from 30 seconds to 2 minutes. API requests during these outages will result in 5XX HTTP error response codes. All services will resume normal operation after the maintenance window, with no changes required to your current integrations. To minimize disruption, please make sure your systems can manage short downtimes of the SEON APIs. We appreciate your patience and understanding and apologize for any inconvenience as we work to improve our services. https://status.seon.io/incident/322594 Tue, 20 Feb 2024 23:43:50 -0000 https://status.seon.io/incident/322594#0a00a8c5e47cd1bd0f44a81100661991b2b30ad2710d8055f49759767a853d78 Please note that on February 20, we'll be doing planned maintenance on the SEON services. This important step will help us upgrade our databases for better performance and security for our customers. Maintenance schedule: - US Region: February 20, 08:00 - 10:00 UTC - EU Region: February 20, 22:00 - February 21, 01:00 UTC During this period, you might face short disruptions in the SEON APIs and Admin Panel. These intermittent outages could last from 30 seconds to 2 minutes. API requests during these outages will result in 5XX HTTP error response codes. All services will resume normal operation after the maintenance window, with no changes required to your current integrations. To minimize disruption, please make sure your systems can manage short downtimes of the SEON APIs. We appreciate your patience and understanding and apologize for any inconvenience as we work to improve our services. https://status.seon.io/incident/322594 Tue, 20 Feb 2024 23:43:50 -0000 https://status.seon.io/incident/322594#0a00a8c5e47cd1bd0f44a81100661991b2b30ad2710d8055f49759767a853d78 Please note that on February 20, we'll be doing planned maintenance on the SEON services. This important step will help us upgrade our databases for better performance and security for our customers. Maintenance schedule: - US Region: February 20, 08:00 - 10:00 UTC - EU Region: February 20, 22:00 - February 21, 01:00 UTC During this period, you might face short disruptions in the SEON APIs and Admin Panel. These intermittent outages could last from 30 seconds to 2 minutes. API requests during these outages will result in 5XX HTTP error response codes. All services will resume normal operation after the maintenance window, with no changes required to your current integrations. To minimize disruption, please make sure your systems can manage short downtimes of the SEON APIs. We appreciate your patience and understanding and apologize for any inconvenience as we work to improve our services. https://status.seon.io/incident/322594 Tue, 20 Feb 2024 22:00:00 -0000 https://status.seon.io/incident/322594#0a00a8c5e47cd1bd0f44a81100661991b2b30ad2710d8055f49759767a853d78 Please note that on February 20, we'll be doing planned maintenance on the SEON services. This important step will help us upgrade our databases for better performance and security for our customers. Maintenance schedule: - US Region: February 20, 08:00 - 10:00 UTC - EU Region: February 20, 22:00 - February 21, 01:00 UTC During this period, you might face short disruptions in the SEON APIs and Admin Panel. These intermittent outages could last from 30 seconds to 2 minutes. API requests during these outages will result in 5XX HTTP error response codes. All services will resume normal operation after the maintenance window, with no changes required to your current integrations. To minimize disruption, please make sure your systems can manage short downtimes of the SEON APIs. We appreciate your patience and understanding and apologize for any inconvenience as we work to improve our services. https://status.seon.io/incident/322594 Tue, 20 Feb 2024 22:00:00 -0000 https://status.seon.io/incident/322594#0a00a8c5e47cd1bd0f44a81100661991b2b30ad2710d8055f49759767a853d78 Please note that on February 20, we'll be doing planned maintenance on the SEON services. This important step will help us upgrade our databases for better performance and security for our customers. Maintenance schedule: - US Region: February 20, 08:00 - 10:00 UTC - EU Region: February 20, 22:00 - February 21, 01:00 UTC During this period, you might face short disruptions in the SEON APIs and Admin Panel. These intermittent outages could last from 30 seconds to 2 minutes. API requests during these outages will result in 5XX HTTP error response codes. All services will resume normal operation after the maintenance window, with no changes required to your current integrations. To minimize disruption, please make sure your systems can manage short downtimes of the SEON APIs. We appreciate your patience and understanding and apologize for any inconvenience as we work to improve our services. https://status.seon.io/incident/322595 Tue, 20 Feb 2024 11:00:13 +0000 https://status.seon.io/incident/322595#cd5887c0d03186806e12a14181c22a1cb9947d1aa1f6bae03f6704880911230b Maintenance completed https://status.seon.io/incident/322595 Tue, 20 Feb 2024 11:00:13 -0000 https://status.seon.io/incident/322595#ac7403b9ee8375f281167e72f603c16482f7490bff249fbc8918a51df5b90f51 Please note that on February 20, we'll be doing planned maintenance on the SEON services. This important step will help us upgrade our databases for better performance and security for our customers. Maintenance schedule: - US Region: February 20, 08:00 - 10:00 UTC - EU Region: February 20, 22:00 - February 21, 01:00 UTC During this period, you might face short disruptions in the SEON APIs and Admin Panel. These intermittent outages could last from 30 seconds to 2 minutes. API requests during these outages will result in 5XX HTTP error response codes. All services will resume normal operation after the maintenance window, with no changes required to your current integrations. To minimize disruption, please make sure your systems can manage short downtimes of the SEON APIs. We appreciate your patience and understanding and apologize for any inconvenience as we work to improve our services. https://status.seon.io/incident/322595 Tue, 20 Feb 2024 11:00:13 +0000 https://status.seon.io/incident/322595#cd5887c0d03186806e12a14181c22a1cb9947d1aa1f6bae03f6704880911230b Maintenance completed https://status.seon.io/incident/322595 Tue, 20 Feb 2024 11:00:13 -0000 https://status.seon.io/incident/322595#ac7403b9ee8375f281167e72f603c16482f7490bff249fbc8918a51df5b90f51 Please note that on February 20, we'll be doing planned maintenance on the SEON services. This important step will help us upgrade our databases for better performance and security for our customers. Maintenance schedule: - US Region: February 20, 08:00 - 10:00 UTC - EU Region: February 20, 22:00 - February 21, 01:00 UTC During this period, you might face short disruptions in the SEON APIs and Admin Panel. These intermittent outages could last from 30 seconds to 2 minutes. API requests during these outages will result in 5XX HTTP error response codes. All services will resume normal operation after the maintenance window, with no changes required to your current integrations. To minimize disruption, please make sure your systems can manage short downtimes of the SEON APIs. We appreciate your patience and understanding and apologize for any inconvenience as we work to improve our services. https://status.seon.io/incident/322595 Tue, 20 Feb 2024 10:27:38 -0000 https://status.seon.io/incident/322595#ac7403b9ee8375f281167e72f603c16482f7490bff249fbc8918a51df5b90f51 Please note that on February 20, we'll be doing planned maintenance on the SEON services. This important step will help us upgrade our databases for better performance and security for our customers. Maintenance schedule: - US Region: February 20, 08:00 - 10:00 UTC - EU Region: February 20, 22:00 - February 21, 01:00 UTC During this period, you might face short disruptions in the SEON APIs and Admin Panel. These intermittent outages could last from 30 seconds to 2 minutes. API requests during these outages will result in 5XX HTTP error response codes. All services will resume normal operation after the maintenance window, with no changes required to your current integrations. To minimize disruption, please make sure your systems can manage short downtimes of the SEON APIs. We appreciate your patience and understanding and apologize for any inconvenience as we work to improve our services. https://status.seon.io/incident/322595 Tue, 20 Feb 2024 10:27:38 -0000 https://status.seon.io/incident/322595#ac7403b9ee8375f281167e72f603c16482f7490bff249fbc8918a51df5b90f51 Please note that on February 20, we'll be doing planned maintenance on the SEON services. This important step will help us upgrade our databases for better performance and security for our customers. Maintenance schedule: - US Region: February 20, 08:00 - 10:00 UTC - EU Region: February 20, 22:00 - February 21, 01:00 UTC During this period, you might face short disruptions in the SEON APIs and Admin Panel. These intermittent outages could last from 30 seconds to 2 minutes. API requests during these outages will result in 5XX HTTP error response codes. All services will resume normal operation after the maintenance window, with no changes required to your current integrations. To minimize disruption, please make sure your systems can manage short downtimes of the SEON APIs. We appreciate your patience and understanding and apologize for any inconvenience as we work to improve our services. https://status.seon.io/incident/322595 Tue, 20 Feb 2024 09:53:26 -0000 https://status.seon.io/incident/322595#ac7403b9ee8375f281167e72f603c16482f7490bff249fbc8918a51df5b90f51 Please note that on February 20, we'll be doing planned maintenance on the SEON services. This important step will help us upgrade our databases for better performance and security for our customers. Maintenance schedule: - US Region: February 20, 08:00 - 10:00 UTC - EU Region: February 20, 22:00 - February 21, 01:00 UTC During this period, you might face short disruptions in the SEON APIs and Admin Panel. These intermittent outages could last from 30 seconds to 2 minutes. API requests during these outages will result in 5XX HTTP error response codes. All services will resume normal operation after the maintenance window, with no changes required to your current integrations. To minimize disruption, please make sure your systems can manage short downtimes of the SEON APIs. We appreciate your patience and understanding and apologize for any inconvenience as we work to improve our services. https://status.seon.io/incident/322595 Tue, 20 Feb 2024 09:53:26 -0000 https://status.seon.io/incident/322595#ac7403b9ee8375f281167e72f603c16482f7490bff249fbc8918a51df5b90f51 Please note that on February 20, we'll be doing planned maintenance on the SEON services. This important step will help us upgrade our databases for better performance and security for our customers. Maintenance schedule: - US Region: February 20, 08:00 - 10:00 UTC - EU Region: February 20, 22:00 - February 21, 01:00 UTC During this period, you might face short disruptions in the SEON APIs and Admin Panel. These intermittent outages could last from 30 seconds to 2 minutes. API requests during these outages will result in 5XX HTTP error response codes. All services will resume normal operation after the maintenance window, with no changes required to your current integrations. To minimize disruption, please make sure your systems can manage short downtimes of the SEON APIs. We appreciate your patience and understanding and apologize for any inconvenience as we work to improve our services. https://status.seon.io/incident/322595 Tue, 20 Feb 2024 08:00:00 -0000 https://status.seon.io/incident/322595#ac7403b9ee8375f281167e72f603c16482f7490bff249fbc8918a51df5b90f51 Please note that on February 20, we'll be doing planned maintenance on the SEON services. This important step will help us upgrade our databases for better performance and security for our customers. Maintenance schedule: - US Region: February 20, 08:00 - 10:00 UTC - EU Region: February 20, 22:00 - February 21, 01:00 UTC During this period, you might face short disruptions in the SEON APIs and Admin Panel. These intermittent outages could last from 30 seconds to 2 minutes. API requests during these outages will result in 5XX HTTP error response codes. All services will resume normal operation after the maintenance window, with no changes required to your current integrations. To minimize disruption, please make sure your systems can manage short downtimes of the SEON APIs. We appreciate your patience and understanding and apologize for any inconvenience as we work to improve our services. https://status.seon.io/incident/322595 Tue, 20 Feb 2024 08:00:00 -0000 https://status.seon.io/incident/322595#ac7403b9ee8375f281167e72f603c16482f7490bff249fbc8918a51df5b90f51 Please note that on February 20, we'll be doing planned maintenance on the SEON services. This important step will help us upgrade our databases for better performance and security for our customers. Maintenance schedule: - US Region: February 20, 08:00 - 10:00 UTC - EU Region: February 20, 22:00 - February 21, 01:00 UTC During this period, you might face short disruptions in the SEON APIs and Admin Panel. These intermittent outages could last from 30 seconds to 2 minutes. API requests during these outages will result in 5XX HTTP error response codes. All services will resume normal operation after the maintenance window, with no changes required to your current integrations. To minimize disruption, please make sure your systems can manage short downtimes of the SEON APIs. We appreciate your patience and understanding and apologize for any inconvenience as we work to improve our services. https://status.seon.io/incident/270366 Sat, 23 Sep 2023 11:08:00 -0000 https://status.seon.io/incident/270366#983a9d1179d22bf6d72a427af0fba4a8cd20b75a18015462ab5d8a9eb6c04cd7 We regret to inform our customers that SEON APIs in the EU region were inaccessible today from 10:19 UTC until 11:08 UTC. The incident was caused by an issue in our API Gateway layer. The root cause of the event is currently under investigation. Currently, the most likely cause is a malfunction in one of our provider’s underlying systems. All SEON APIs are now operational, and our 24/7 SRE team closely monitors system performance to avoid any further occurrences. We thank you for your patience and apologize for the inconvenience caused. https://status.seon.io/incident/270366 Sat, 23 Sep 2023 10:19:00 -0000 https://status.seon.io/incident/270366#0925530ecc5d8798635a94e2b24fffe1981574a19f4e012d6c8b5bb7d3b84292 SEON APIs in the EU region became inaccessible at 10:19 UTC. Our 24/7 SRE team is investigating the issue and working on the mitigation. https://status.seon.io/incident/246507 Fri, 14 Apr 2023 12:34:00 -0000 https://status.seon.io/incident/246507#ca95a55853f5d53125da0063d0b9670a1e14ba9443b4c73e6af001a6f7269609 Between 13:28 and 13:34 UTC, our REST API returned error messages to public endpoints due to an internal configuration change. The issue was immediately identified, and the responsible team started the mitigation. All services were operational by 13:34 UTC. https://status.seon.io/incident/246560 Wed, 25 Jan 2023 16:30:00 -0000 https://status.seon.io/incident/246560#6dc6beedfebca7dffc0399fe55da6c5790812137f760d4b7432750ea15014509 At 16:33 UTC our monitoring system indicated an elevated 5xx error rate on our API infrastructure. Due to a configuration issue, our services experienced a degraded performance between 16:33 and 16:36 UTC. As the alarm went out, our 24/7 operations team started the recovery and remediated the issue immediately. https://status.seon.io/incident/246563 Fri, 10 Jun 2022 12:00:00 -0000 https://status.seon.io/incident/246563#02a7ab99baf47d626a6bb6c8360bdfd586985796290bcef53f39fc1c30607ee9 At 12:53 UTC our monitoring system indicated an elevated 5xx error rate on our API infrastructure. Due to a database issue, our services were partly unresponsive at 12:53 UTC and between 12:56 and 13:02 UTC. As the alarm went out, our 24/7 operations team started the recovery and all systems were operational by 13:02 UTC. https://status.seon.io/incident/246563 Fri, 10 Jun 2022 12:00:00 -0000 https://status.seon.io/incident/246563#02a7ab99baf47d626a6bb6c8360bdfd586985796290bcef53f39fc1c30607ee9 At 12:53 UTC our monitoring system indicated an elevated 5xx error rate on our API infrastructure. Due to a database issue, our services were partly unresponsive at 12:53 UTC and between 12:56 and 13:02 UTC. As the alarm went out, our 24/7 operations team started the recovery and all systems were operational by 13:02 UTC. https://status.seon.io/incident/246564 Mon, 28 Feb 2022 17:49:00 -0000 https://status.seon.io/incident/246564#a5d34bb925eba3ff7433e5c587104194b29c51b3361e1b5d45a3bba944859c15 The service is operating normally. Our DevOps team monitors the system and executes our internal workflows to prevent similar issues from happening again. We understand this service issue has impacted many of our customers, and we apologize for the inconvenience caused. https://status.seon.io/incident/246564 Mon, 28 Feb 2022 17:49:00 -0000 https://status.seon.io/incident/246564#a5d34bb925eba3ff7433e5c587104194b29c51b3361e1b5d45a3bba944859c15 The service is operating normally. Our DevOps team monitors the system and executes our internal workflows to prevent similar issues from happening again. We understand this service issue has impacted many of our customers, and we apologize for the inconvenience caused. https://status.seon.io/incident/246564 Mon, 28 Feb 2022 16:53:00 -0000 https://status.seon.io/incident/246564#24788e10379af334220e01031183c9ff04ecf695ec9cb4692008d2b8994f964b The root cause of the issue was identified by our 24/7 DevOps team at 16:06 UTC. Our API is in an operational state since 16:39 UTC. https://status.seon.io/incident/246564 Mon, 28 Feb 2022 16:53:00 -0000 https://status.seon.io/incident/246564#24788e10379af334220e01031183c9ff04ecf695ec9cb4692008d2b8994f964b The root cause of the issue was identified by our 24/7 DevOps team at 16:06 UTC. Our API is in an operational state since 16:39 UTC. https://status.seon.io/incident/246564 Mon, 28 Feb 2022 16:21:00 -0000 https://status.seon.io/incident/246564#ab7fc28d9b986466e71caf6cc9c163230856589538636486e16c369f47f7b979 The issue has been identified and a fix is being implemented. https://status.seon.io/incident/246564 Mon, 28 Feb 2022 16:21:00 -0000 https://status.seon.io/incident/246564#ab7fc28d9b986466e71caf6cc9c163230856589538636486e16c369f47f7b979 The issue has been identified and a fix is being implemented. https://status.seon.io/incident/246565 Wed, 08 Dec 2021 00:45:00 -0000 https://status.seon.io/incident/246565#fd13c04ee8de5b78362777e78e25d379a6deddb7695addfaca1f6b8e4845c212 The incident has been resolved. https://status.seon.io/incident/246565 Tue, 07 Dec 2021 17:48:00 -0000 https://status.seon.io/incident/246565#84fa48738b9bdb4311746a3b8b2da0ddbdc62be3f81b6a55297f46fa8fcf278d Configuration adjustments have been implemented, we are monitoring the results. https://status.seon.io/incident/246566 Wed, 24 Nov 2021 16:30:00 -0000 https://status.seon.io/incident/246566#8f5d1e7855d419ca0875e918c5cb5b2561ceb4075db1fbf1816d3bd90ed8588b At 16:26 UTC our monitoring system indicated elevated load on our API and database infrastructure. At 16:28 UTC this issue escalated further and caused an outage in our API services. As the alarm went out, our 24/7 operations team started the recovery and all systems were operational by 16:39 UTC. We had two brief performance degradations during the recovery process (16:48-16:50 and 17:06-17:08) that affected a small number of our customers. The issue was caused by a misconfiguration in our Sense Platform that led to increased database load which caused transactions to time out in our API layer. Our engineering team is working on performance improvements to prevent such issues from happening again. https://status.seon.io/incident/246566 Wed, 24 Nov 2021 16:30:00 -0000 https://status.seon.io/incident/246566#8f5d1e7855d419ca0875e918c5cb5b2561ceb4075db1fbf1816d3bd90ed8588b At 16:26 UTC our monitoring system indicated elevated load on our API and database infrastructure. At 16:28 UTC this issue escalated further and caused an outage in our API services. As the alarm went out, our 24/7 operations team started the recovery and all systems were operational by 16:39 UTC. We had two brief performance degradations during the recovery process (16:48-16:50 and 17:06-17:08) that affected a small number of our customers. The issue was caused by a misconfiguration in our Sense Platform that led to increased database load which caused transactions to time out in our API layer. Our engineering team is working on performance improvements to prevent such issues from happening again. https://status.seon.io/incident/246565 Tue, 07 Dec 0021 17:30:40 -0000 https://status.seon.io/incident/246565#c52e9a3e513993f3f7c3449fdf98becec287482df44074261d4f76d590ee17f5 We are experiencing a partial system outage in the US region because of service degradation related to the underlying AWS infrastructure. Our team is monitoring the situation and working on the possible mitigation steps to the best of their ability considering the fact that the source of this issue is at AWS’ side.