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Planned Maintenance Update (EU)

Oct 15, 2025 at 10:00pm UTC
Affected services
REST Service - EU Region

Resolved
Oct 16, 2025 at 01:30am UTC

The planned SEON database maintenance has been successfully completed, and services are back to normal operation.
Thank you for your patience during the extended window!

Created
Oct 15, 2025 at 10:00pm UTC

We are continuing the scheduled maintenance on the SEON database to improve performance and security.

Please note: The original window (22:00–01:00 UTC) has been extended to 04:00 UTC to complete the upgrade safely.

Expected impact:
- Temporary 5XX errors from the Fraud API (30s–5min)
- Short Admin Panel outages (30s–5min)
- Possible incomplete Fraud History and Geolocation responses
- Delayed alerts and notifications

All services will automatically resume normal operation once maintenance is complete.
Thank you for your patience and understanding.